b'TechnologyThere is a direct link between organizational resilience and the ability to adapt to online operations that will remain the case post-pandemic. Key areas of development included fundraising through digital technology, identifying digital tools to better connect with stakeholders, formulating digital strategies, and enhancing online programs and service offerings.CommunicationStrengthened communication was critical for fundraising and storytelling to appeal for greater support, for compelling impact reporting, communications with non-digital and other stakeholders, and video presentation to enhance outreach.The trend towards more cost-effective communication on social media channels and through online newsletters and reports is likely to continue post-pandemic.FundraisingThe pandemic has brought into focus the fundraising challenges faced by smaller charities that have their entire staff dedicated to serving the increased needs of their beneficiaries. Of the organizations unable to dedicate resources to developing and implementing new fundraising initiatives, 65% had 20 employees or fewer. Diversity, Equity and InclusionTo build resilience, charities understand the need to embed DEI into larger discussions on global philanthropy and their long-term strategies. Social progress relies on the continuous pursuit of DEI to produce more effective organizational and programmatic outcomes.CAF AmericaSurvey, Volume 8 | Lessons in Disaster Philanthropy| cafamerica.org PAGE15'